Shipping Policy
At Focus Medication, we are committed to delivering your prescription medications in a fast, secure, and discreet manner. Our shipping policy is designed to provide transparency, flexibility, and peace of mind so you can shop with confidence, knowing your order will arrive safely and on time.
Shipping Zones
We currently offer shipping to the United States and Canada. Unfortunately, we do not ship to other international locations at this time. Our goal is to ensure fast and efficient delivery to all eligible regions while maintaining strict quality control and security standards.
Shipping Options & Fees
We offer two primary shipping options for your convenience:
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USPS (United States Postal Service)
- Cost: $35
- Delivery Time: Typically, USPS deliveries take 5-7 business days. Depending on your location, this time frame may vary slightly. However, we strive to ensure prompt and reliable service to meet your expectations.
- Tracking: A tracking number will be provided once your order is processed, allowing you to follow the shipment from our facility to your door.
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FedEx
- Cost: $50
- Delivery Time: FedEx typically delivers within 3-5 business days, making it an excellent choice if you need your medications faster. This option is ideal for urgent orders where time is of the essence.
- Tracking: A detailed tracking number will be provided to monitor your package in real-time.
Discreet Packaging
We understand that privacy is crucial when ordering prescription medications. All shipments from Focus Medication are sent in plain, unmarked packaging to ensure complete discretion. Our discreet packaging protects your privacy while also ensuring the integrity of the medications inside.
Order Processing Time
Orders are processed Monday through Friday during regular business hours. Once payment is confirmed, we aim to dispatch your package as soon as possible.
- Order Processing Time: Orders are typically processed within 24-48 hours after payment verification.
- Weekend Orders: Orders placed on weekends or holidays will be processed on the next business day.
Shipping Notifications and Tracking
After your order is processed, you will receive a confirmation email that includes your tracking number. You can use this number to track your package through the USPS or FedEx website. If you experience any issues with tracking your order, feel free to contact our customer service team for assistance.
Lost or Delayed Shipments
While we partner with reliable shipping services, delays can sometimes occur due to factors beyond our control, such as weather conditions, customs inspections, or high-volume shipping periods. If your order is significantly delayed, please contact us, and we will work with the carrier to resolve the issue as quickly as possible.
In the rare event that your package is lost or undelivered, please reach out to our customer support team. We will initiate a claim with the shipping carrier and ensure that you either receive a replacement or are refunded based on the outcome.
Incorrect or Incomplete Address
Please double-check that your shipping address is complete and correct before submitting your order. We cannot be responsible for delays or non-delivery caused by incorrect or incomplete addresses. If you realize there is an error in your shipping information after placing your order, contact us immediately, and we will do our best to update the address before the order is shipped.
Shipping Restrictions
Some products may have restrictions depending on the destination due to varying pharmaceutical regulations in the United States and Canada. We comply with all shipping laws and regulations and will notify you if there are any issues with shipping a particular product to your location.
Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that your experience with Focus Medication is smooth and worry-free.
Thank you for choosing Focus Medication—your health, our focus.